Frequently asked questions
Do you have a question? We have the answer!
Whether questions about delivery, service, or our products – here you will find the appropriate answers.
If questions still remain, we are happy to assist you personally. Just contact us HERE
Magnetic tableware
What is the best way to clean my magnetic dishes?
We recommend cleaning our entire range by hand.
Which glass and tableware manufacturers do we work with?
We source our crystal glasses from the Schott Zwiesel brand . The glass is manufactured using Tritan composite, which is considered to be one of the most durable materials when it comes to real glass.
Our plastic glasses come from Koziol – naturally shatterproof, free from harmful substances and extremely durable.
Our porcelain items are sourced from BHS Tabletop and Seltmann Weiden . Both companies stand for the highest quality and the best manufacturing processes.
How can I store my magnetic glasses?
You can either store your glasses upright with our metal nano gel pads or mats/placemats, or hang them upside down/vertically with our metal bar. Important: The pads or mats/placemats are NOT suitable for storage upside down! A metal bar is absolutely necessary for storage upside down.
Can I hang all items upside down using the metal bar or store them vertically?
The majority of our products can be stored upside down without any problem using the metal bar (!). Unfortunately, some of our products are too heavy. Please check the respective product page to see whether the item is suitable for storage upside down or not.
Note: The metal strip is attached with a 3M adhesive tape, so it is a permanent storage option
Accessories
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What should I consider when installing my metal strip?
Ensure the surface is smooth and cleaned with spirit prior to mounting. Remove the 3M adhesive tape from the strip and place it in the chosen location.
Which item can I use to store my magnetic glasses upside down?
For this you absolutely need our metal bar.
The metal nano gel pads that are included with all our glassware sets are not suitable for this purpose. The metal nano gel mats and placemats are also not suitable for storage upside down.
How many glasses fit on a metal bar?
With the 25cm metal bar you can store three glasses, with the 50cm metal bar you can store six.
What should I consider with the metal nano gel pads?
The pads should be stored dry and protected from the sun.
Our tip:After use, remove the pads, attach them to a transparent film and store them in the cupboard until the next use.
On which surfaces do the metal nano gel pads stick?
The pads stick to all surfaces that are smooth/sealed/flat. Teak tables should be avoided. Oiled and uneven surfaces are also not recommended.
Hooks & Pins
How do I clean the metal nano gel pad stick?
You can simply clean the pads under clear water and then let them dry for 10 minutes. After that, the adhesive strength is restored and the pads are as good as new.
What should I consider with the metal nano gel pads?
The pads should be stored dry and protected from the sun.
What is the difference between the hooks and pins?
We offer different hooks and pins for different areas of application. You can find the exact information on their adhesive strength and areas of application on the respective product page.
Are the hooks and pins also available without a pad?
Yes - if you need more or want to combine the hooks & pins with the metal strip (instead of the pads), you can also buy them individually. You can find them under magnetic attachments in the shop.
How do I apply the metal nano gel pads correctly?
First clean the surface with spirit or other alcohol-based products. As soon as the surface is dry, attach the pad and then the hook/pin a few minutes later. The full adhesive strength will develop within 10 minutes.
Please note that in addition to the nano gel pads, we also offer so-called 3M metal pads with 3M adhesive tape. These permanent 3M pads are handled in the same way as our metal strips.
Magnetic adapters
How do I use the magnet sandwich?
The magnet sandwich is suitable for plates, bowls, kitchen utensils, pans, pots, etc. and is simply placed on the utensil to be fixed. Additional items can then be easily stacked with additional adapters, as the magnets are attracted to and fixed by each object.
Please note that you will need a metal counterpart such as our metal nano gel mat or placemats to fix the items “downwards”.
How do I use the magnetic adapter for stemmed glasses?
The magnet condom is suitable for your own stemmed glasses without a magnet system and is simply put over the glass base. This way you can retrofit your own wine glasses, pilsner glasses, champagne flutes, etc. with the silwy® magnet system. Please note that you will need a metal counterpart such as our metal nano gel pads or mats.
Important: The adapters are not suitable for storage upside down on a metal ladder.
Shipping
How long does delivery take?
We aim to deliver as soon as possible with express 1-2 day shipping. Remote areas may take a little longer.
How much are the shipping costs?
Small packet items are £2.99 if sent individually or in small quantities.
All other shipping is £6.99
Sometimes there are "Free Shipping" offers to take advantage of.
Where do you deliver?
We deliver to anywhere in the UK. if you would like delivery anywhere else please get in touch and we can contact our other distribution centres.
Which provider will delivery my parcel?
We usually use Fedex but may use Royal mail for smaller deliveries.
How can I track my order?
As soon as your order leaves our warehouse, you will receive an email with shipment details and a link to track your shipment. Please also check your spam folder if necessary.